This website is operated by Grandirosa. 

INFORMATION ABOUT US AND HOW TO CONTACT US

• Who we are. We are GRANDIROSA (we or us), a company registered in England and Wales. Our company registration number is 09281770 and our registered office is at 36 Chiltern St, London, W1U. Our VAT number is 239876157. You can contact us by email or telephone: info@grandirosa.com – 020 7935 5700
• How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
• “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

OUR CONTRACT WITH YOU

• How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
• If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product on our site, or because we are unable to meet a delivery deadline you have specified.
• Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

OUR PRODUCTS

• Products may vary slightly from their pictures. The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
• Product packaging may vary. The packaging of the product may vary from that shown in images on our site.

YOUR RIGHTS TO MAKE CHANGES

• If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply, or anything else which would be necessary as a result of your requested change, and we will ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (please see clause 8 – Your rights to end the contract).

OUR RIGHTS TO MAKE CHANGES

• Minor changes to the products. We may change the product:
• All orders of flowers are subject to availability. You understand and accept that flowers are natural products and some variation in size, colour, shape and length of life is to be expected and that they might vary slightly from the specifications. In the event of any supply difficulties, you acknowledge and agree that, at our sole discretion, we may substitute an ingredient or component with one of similar value and quality without notice.

PROVIDING THE PRODUCTS (SEE DELIVERY TERMS)

• We are not responsible for delays outside our control. If our supply of the product is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
• If you are not at home when the product is delivered. If no one is available at your address to take delivery and the product cannot be posted through your letterbox/ stored in a safe place, we will leave you a note informing you of how to rearrange delivery or collect the product from our Marylebone store.
• If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from our store, we will contact you for further instructions and may charge you for further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract. If we do this, we will refund any money you have paid in advance for any products we have not provided, (excluding perishable products) but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
• When you become responsible for the product. The product will be your responsibility from the time we deliver it to the address you gave us [or you or a carrier organised by you collect it from us].
• When you own the product. You own the product once we have received payment in full.
• When you become responsible for the product. The product will be your responsibility from the time we deliver it to the address you gave us or you or a carrier organised by you collect it from us.
• When you own the product. You own the product once we have received payment in full.
• What will happen if you do not give the required information to us. We may need certain information from you so that we can supply the product to you, for example, [Correct Mailing Address, the Recipients Address if different, Payment Details, Contact Numbers, Special Delivery Instructions, and Proof of Identity] as instructed within the webshop checkout. If you do not give us this information when you place your order or within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of our asking for it.

CANCELLATION

• Orders may be amended or cancelled before the order has begun to process and prepare. You can cancel an order by contacting us by email or telephone. Once we have started to process and prepare the order, it will be a “Started Order” and if you cancel a Started Order, you will be charged for that order in full and not be entitled to any kind of refund. If you cancel an order that is not a Started Order, you will not be charged for the order and, if you have paid, will be entitled to a refund using the same method of payment. Please note that we will decide, at our sole discretion, whether an order is a Started Order.
• We may cancel an order at any time (if, for example, the product you ordered is not available, we are unable to obtain authorisation for your payment or a price or product description error is identified) and will let you know if we cancel an order. In such circumstances, you will not be charged for the order that has been cancelled by us and, if you have already paid for the order, you will be entitled to a refund using the same method that you used to pay for your order.
• Nothing in these Terms of Sale shall affect any statutory rights of cancellation that you may have, but please note that any right to cancel under the Consumer Contracts Regulations 2013 does not apply to perishable goods such as flowers.

PRICE AND PAYMENT

• Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you on our site is correct. However please see clause 11.2 for what happens if we discover an error in the price of the product you order.
• What happens if we get the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
• When you must pay and how you must pay. We accept payment with all major debit and credit cards from customers in every country in 100+ currencies through our third party payment services provider, Stripe. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

• We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products, including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987.
• We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

HOW WE MAY USE YOUR PERSONAL INFORMATION

• How we will use your personal information. We will use the personal information you provide to us:
  • strictly in accordance with our privacy policy;
  • to supply the products to you;
  • to process your payment for the products; and
  • if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
• We will only give your personal information to third parties where the law either requires or allows us to do so. Please refer to our privacy policy for details about how we will use your personal information.

OTHER IMPORTANT TERMS

• We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 24 hours of us telling you about it and we will refund you any payments you have made in advance for products not provided.
• You need our consent to transfer your rights to someone else [(except that you can always transfer our guarantee)]. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. [However, you may transfer our guarantee at clause 8.4 to a person who has acquired the product. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item].
• Nobody else has any rights under this contract [(except someone you pass your guarantee on to)]. This contract is between you and us. No other person shall have any rights to enforce any of its terms[, except as explained in clause 14.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms].
• If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
• Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things, and it will not prevent us taking steps against you at a later date.
• Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.